The client support that you will get from your cloud hosting provider is very important, regardless if you have pre-sales questions and you aren't a client yet, or you've got a technical problem with an active account. Prompt and clear info about a question or an issue will save you a lot of time and efforts, not mentioning that this is usually a sign that you're ordering from a genuine website hosting provider and not from a reseller. When you acquire a hosting account from a company that does not own its servers and it can't access them immediately, it's quite possible that you will wait for a day or two to have a reply to any query, therefore your sites may stay offline for quite some time. However, a supplier which provides numerous means of communication and has a technical support staff available at any time will assist you to right away and help you minimize or fully avoid any kind of downtime and potential losses.
24/7 Customer Support in Cloud Hosting
The customer and technical support services for our cloud hosting plans are round-the-clock, which means that you can forget about waiting for a couple of days in order to receive assistance. If you are not our client yet, you can phone us, chat with a consultant or send an e-mail. In case you currently have an account, you'll be able to open a support ticket in addition to the other three options for contact. You are able to choose the best way to contact us depending on what your location is or the device you are using. We can easily help you for almost any hosting-related question that you may have or problem that you may experience and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming matters you can open a ticket, but even then the max response time will never exceed 60 minutes.