A ticketing system is the most widely used correspondence channel that hosting providers offer to their customers. It’s most often part of the billing account and is the quickest way to solve a problem that takes a certain period of time to examine or that has to be forwarded to a sysadmin. Thus, all responses provided by either party will be stored in one location in the event that someone else needs to work on the issue in question and the info already exchanged in the ticket will be accessible to all parties. The disadvantage of deploying a ticketing system with most hosting platforms is that it’s not included in the web hosting Control Panel, which goes to say that you will need to sign in and out of no less than 2 accounts in order to execute a given task or to reach the hosting company’s client support team. In case you want to administer a number of domains and each one is hosted in a separate account, you will have to use even more accounts at the same time. Also, it might take considerable time for the provider to process your ticket.

Integrated Ticketing System in Cloud Hosting

Our Linux cloud hosting come bundled with an integrated support ticket system, which is included in our custom Hepsia hosting Control Panel. In stark contrast to other similar tools, Hepsia enables you to manage everything connected with the web hosting service itself in one and the same place – payments, website files, e-mails, trouble tickets, etc., eliminating the necessity to go through different admin interfaces. If you have any technical or pre-sales questions or any difficulties, you can send a ticket with just a couple of clicks of the mouse without having to log out of your Control Panel. In the meantime, you can pick a category and our system will offer you a variety of informative articles, which will give you more info and which may help you solve any given issue before you actually post a ticket. We guarantee a trouble ticket response time of maximum 1 hour, even if it’s a weekend or a national holiday.