Integrated Ticketing System in Cloud Hosting
Our Linux cloud hosting come bundled with an integrated support ticket system, which is included in our custom Hepsia hosting Control Panel. In stark contrast to other similar tools, Hepsia enables you to manage everything connected with the web hosting service itself in one and the same place – payments, website files, e-mails, trouble tickets, etc., eliminating the necessity to go through different admin interfaces. If you have any technical or pre-sales questions or any difficulties, you can send a ticket with just a couple of clicks of the mouse without having to log out of your Control Panel. In the meantime, you can pick a category and our system will offer you a variety of informative articles, which will give you more info and which may help you solve any given issue before you actually post a ticket. We guarantee a trouble ticket response time of maximum 1 hour, even if it’s a weekend or a national holiday.