If you ever have any enquiries in regards to the hosting service in general or you encounter a problem with your sites, you will have to get in touch with the hosting company’s customer support team. It may not matter how fast they’ll respond when you've got a general question, but an issue like a failed software application update, for example, may lead to your website becoming damaged or inaccessible on the World Wide Web. And the longer you wait for the support team to help you out, the longer the site will be offline. In case you offer services or goods online, any downtime will affect your website in an unfavorable way and you can lose current or potential customers. A lot of web hosting providers, primarily resellers, answer emails and tickets within twenty four hours, but in the Internet world this is way too long, since clients will rarely go back to a website that is not functioning properly over an extended interval.

One-Hour Response Guarantee in Cloud Hosting

Our guaranteed maximum reply time for any tech support ticket that you open or any email that you send is just 60 minutes, even in case you contact us during weekends and legal holidays. Whatever the essence of your enquiry or issue may be, we will lend a hand right away and will supply you with the required info to sort out any problem with your websites. The real reaction time typically doesn’t surpass 15-20 minutes, which goes to say that you can just forget about waiting around for hours and hours to get a problem fixed or even worse than that – waiting around one whole day only to get a reply that more info is required while nothing is fixed. We will offer you assistance without any delay since we are aware of precisely how precious time can be in the dynamic electronic realm. The 60-minute reply guarantee is valid for any technical or billing inquiry that you may have in regards to our Linux cloud hosting.