Find out just what exactly phone support entails in the web hosting community.
If you have ever had a cloud hosting account in the past or you've dealt with any kind of online service, you probably know from your own experience that for certain things it is better to consult with a live person on the phone instead of exchange support tickets or email messages. In order to find out more about a particular service before you decide to purchase it or when something small-scale needs to be done, for instance, it is really much easier and quicker to get it done in real time. If you're given the option to talk with representatives over the phone, it's also very likely that you're using the services of an actual hosting provider, not just a reseller. The level of support that you will get over the telephone varies between different providers - from common matters to expert tech support. Generally the majority of suppliers offer pre-sales assistance and first level telephone support, while more complex tech issues are handled via email and tickets.
Phone Support in Cloud Hosting
We believe that having the option to consult with a live consultant is rather important, so we have three support lines worldwide (Australia, USA and UK) and you are able to reach us over the phone for fourteen hours every day. In case you consider buying one of our Linux cloud hosting, for instance, you can phone us and learn more about our services before placing your order to make sure that we do match all the system requirements for your websites. Following the order, you can contact us about all the sales or billing issues you may have, or get any kind of general or basic technical info that you need. We have tried to find the optimal balance between phone and ticket support, so for strictly technical matters you can use our ticketing system, which will help you track the communication and any new developments in the resolution of the issue.