A 99.9% Server Uptime
We’ve built our cloud hosting platform using reliable hardware and heavily tweaked software. Our admins have installed a customized version of SELinux on our web hosting servers in order to ensure optimal protection and stability. We’ve set up a number of DDoS prevention devices along with highly efficient firewall software to make sure our network is invincible and safe.
All our Linux cloud hosting plans feature a 99.9% server uptime guarantee. And no matter which datacenter you opt for, the uptime guarantee stays the same.
A 99.9% Network Uptime
Apart from our cloud hosting system, we have also built our own internal network in all our datacenters. Everything is based on enterprise–class hardware elements supplied by Juniper. Additionally, on each single router, we’ve placed a firewall with an elaborate algorithm to help filter all dubious requests.
Because of this, in each of our data centers – in our datacenter in USA, in our datacenter in United Kingdom, in our datacenter in Finland, in our datacenter in East Europe as well as in our datacenter in Australia, you can enjoy a 99.9% network uptime guarantee. And this uptime guarantee is available with all web hosting packages in each and every datacenter.
A 30–Day Money–Back Guarantee
Although we have done pretty much everything to minimize all possible risks with our cloud hosting plans and while we provide top–notch customer support, there are instances when the customer is simply not satisfied with what we have to offer. Or he needs to move to a more robust web hosting solution, such as a virtual private server or a dedicated hosting server.
That is why we offer a 30–day money–back guarantee with all our cloud hosting plans, no questions asked. If you are not content, you will receive a refund.
24/7 Technical Support
If you’ve ever been forced to wait around for hours to receive a reply, you are aware of how irritating this can be, even more so when your web site is at stake. That is the reason why we offer you a 24x7 support service with a 1–hour response time guarantee. No matter what happens or what holiday it is – our techs will be right here for you and they’ll reply to you in less than 60 minutes. And the best part is that their average support ticket response time is just 20 minutes!