Tech Support Channels
A One–Hour Ticket Response Time Guarantee
Every help request you submit to us will be replied to within maximum 60 min. If your trouble ticket or email needs additional assistance from a system administrator, we’ll without delay forward it and leave a note to inform you that your case is being examined. If you make use of our Administration Services package, any of the tasks included there will be carried out at a time that is suitable for you.
A First–Class Technical Support Service
We’ll be available to you 24x7x365 to answer any inquiries that you may have regarding our Website Control Panel or any of the apps that we have installed on your behalf on the server. If you also need help handling server admin tasks, you can take advantage of our Administration Services package, which includes backup disk space, OS updates on a weekly basis, server monitoring and restarting services, as well as troubleshooting and installation procedures
An Easy–to–Navigate Help Area
Our Website Control Panel is pre–installed for every Linux dedicated hosting server. Among its features is a very convenient integrated knowledgebase that will guide you step by step on how to use it. Most help articles have video versions that show all the actions that you can carry out in a highly illustrative way. You can find the educational articles and the video tutorials in the top right corner of each section of the Website Control Panel.